Customer Service (Permanent Night Shift)

Degree/Diploma/SPM holder with minimum 1 year relevant working experience in voice channel support in customer services

• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving
• Proficient in Mandarin or Cantonese and English is a must
• Malaysian Native speaker with above or more required languages is an added advantage
• Always perform duty in professional manner at all times
• To demonstrate willingness and effort to offer help needed to customers and peers with respect
• Being attentive during training & call handling
• Equipped with negotiation skills and able to handle difficult customer over the phone calls
• Proficient in general computer knowledge & skills
• Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
• Always acknowledge and deliver respond to Team leader or supervisor
• Flexible and quickly adapt to new process and information changes
• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help
• Take call and provide accurate answer to customer queries.
• Deliver excellent customer support & services and offer patient assistance at all times.
• Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
• Abide to De-escalation processes that involving dissatisfied customers.
• EPF/SOCSO
• Annual leave
• Medical coverage
• Additional allowance
• Training provided
• 5 Working days