Operations Manager
SMART LEGACY SDN BHD Kuala Lumpur Full-time
- Manages day-to-day shopping mall’s food court operations, ensures the quality, standards and meets the customers’ expectations on a daily basis.
- Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
- Plan and work to budgets, maximize profits and achieve sales targets set by the Management.
- Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.
- Provide guidance and coaching to ensure consistent performance and growth within the team.
- To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.
- Review sales vs target and staff performance.
- Establish and maintain positive and productive relationships with food court tenants/vendors.
- Address tenant concerns and facilitate communication between tenants and management.
- Ensure the food court complies with all health and safety regulations and food handling guidelines.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency
- Handle disciplinary issues, conducting annual review and confirmation of staff.
- Constantly review, evaluate operations/procedures and suggest improvements to the management.
- Report on management regarding sales results and productivity.
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
- Required language(s): English, Malay, Mandarin (an added advantage).
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
- Must possess own transport.
- Strong leadership skills and the ability to lead and inspire a diverse team.
- Strong analytical skills; Good in problem solving.
- Excellent communication, interpersonal, and negotiation skills.
- Must have positive working attitude, willing to take up responsibilities.
- Familiarity with food safety regulations, health standards, and hygiene practices.
- In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.
- Knowledge in cost management will be an added advantage.
- Must able to work shifts (morning or noon shifts).
- Must willing to work in shopping center / malls office.
- Reporting to Director/General Manager.
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