Retail Operations Manager
VIVAIA Malaysia Kuala Lumpur Full-time
Bachelor's degree in Business Administration, Retail Management, or a related field is required.
- Minimum of 5 years of experience in retail operations management, with a proven track record of success.
- Proficiency in Mandarin, Bahasa Malaysia, and English is essential to effectively communicate with diverse teams and customers.
- Strong expertise in store operations, including sales management, customer service, and loss prevention.
- Demonstrated ability to lead and motivate teams to achieve sales targets and operational excellence.
- In-depth knowledge of inventory management principles and best practices, including demand forecasting, stock control, and supply chain optimization.
- Proficient in utilizing retail analytics tools and techniques to analyze sales data, identify trends, and make data-driven decisions.
- Experience in visual merchandising and store layout design to enhance the customer shopping experience and drive sales.
- Solid understanding of merchandise planning and allocation strategies to ensure optimal product availability and assortment.
- Excellent communication, interpersonal, and problem-solving skills to effectively manage relationships with internal and external stakeholders.
- Oversee and manage all aspects of retail store operations, ensuring smooth and efficient day-to-day activities in alignment with company standards and objectives.
- Develop and implement operational strategies and procedures to optimize store performance, enhance customer experience, and maximize profitability.
- Lead, mentor, and train store teams, fostering a positive and productive work environment while ensuring adherence to company policies and procedures.
- Manage inventory levels, implement effective inventory control measures, and coordinate merchandise planning to meet customer demand and minimize stockouts or overstock situations.
- Analyze retail data and generate reports on key performance indicators (KPIs), identifying trends, opportunities, and areas for improvement to drive sales and operational efficiency.
- Ensure visual merchandising standards are consistently maintained across all stores, creating visually appealing displays that attract customers and promote sales.
- Maintain compliance with all relevant regulations, safety standards, and company policies, ensuring a safe and secure environment for both employees and customers.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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