Operations Manager - Kuala Lumpur

The main task of this role is to drive the sales revenue for the assigned area(s) and/or brands and manage the sales and manpower. In addition, you will be expected to be actively involved in areas such as sales incentives scheme, P&L management and staff development.

• You will also involved in setting up operational procedures, staff training, customer service and staff general welfare. To develop and maintain efficient inventory management and integrity. Support the CRM and increase existing base of VIP customers.
• Responsibilities Sales & Operations Plan and maximize the sales and profit contribution of assigned region/area
• Develop annual business plan to reflect the business positioning, negotiate key aspects of the planned delivery with the respective brand in the assigned region/area
• Direct the development of operating standards, policies and procedures, ensuring compliance with all laws and company guidelines
• Able to analyze ad-hoc retail operational issues and make quick judgment calls, which will support retail sales performance
• Lead to ensure effective inventory management system for all Brand(s) within the region/area including conducting periodic stock counts at stores and warehouse locations.
• Assess all store maintenance issues working with the Store Manager. This includes contingent, recurring and refurbish maintenance projects. Oversee the operational turnover and coordination of all necessary departments for all store openings, temp locations and renovations
• Managing and maintaining a positive working relationship with all the Brand principals within the region/area. Work closely with HR on staffing and other people issues pertaining to disciplinary and grievances
• Respond to customer complaints and comments if required Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent retail issues Use information technology/ POS to record sales figures and for data analysis and reporting business performance
• Minimum 7 years of management experience in luxury goods or a comparable retail environment and experience in operations.
• Strong interpersonal skills and ability to build effective business partnerships. --Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Good organizational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Able to analyze situations and resolve issues with innovation and creativity. Excellent written and verbal communication skills in English , Bahasa Malaysia and Mandarin to effectively communicate with Mandarin-speaking clients. Able to use Excel, power point.