E-Commerce (Customer Service_chinese; Non Voice)

Working Hour: 7am-4pm, Mon-Sun (5 days rotational)

Remuneration Package:

Joining Date: 16 June 2025

Qualifications:

• Educational Background: Possess at least Diploma and above, in any field.
• SPM graduates are also welcome to apply.
• Minimum 6 months of experience in call center customer service is highly preferred.
• Omni channel : Live Chat, Outbound call, email
• However, candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

Position Overview: As a Customer Support Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanor.

Skills:

• Excellent Communication: Proficient in verbal and written communication in Mandarin and English.
• Strong Problem-Solving: Ability to effectively address and resolve customer issues.
• Calm Under Pressure: Maintains professionalism and composure in challenging situations.
• Detail-Oriented: Meticulous with attention to detail and a commitment to continuous
• 5 Days work
• Permanent Job
• On-the-job training
• Language Allowance: RM 500
• KPI incentive: RM 500