Customer Service Executive (Hybrid Working Model) 客服服务 - Ampang Jaya - ref. w81922515
ParcelDaily Ampang Jaya Full-time
Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
- Provide "Total Service" to our value customers.
- Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
- Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
- Responsible to update respective clients on each progress.
- Advising customer on shipment arrival.
- Monitor clearance and ensure timely delivery.
- Prepare customer reports (if applicable).
- Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
- Contribute to the development and refinement of customer service policies and procedures.
- Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
- Keep records of customer interactions, transactions, comments, and complaints.
- Performs other related duties as assigned.
- Someone who priorities career & hungry for success
- People management skill, good communication, multitasking
- Excellent in Microsoft Excel
- Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
- Candidate must be very fluent and able to type in English, Bahasa Melayu
- Fresh graduates are encouraged to apply.
- 5 working days per week, able to work during weekend (Saturday and Sunday)
Computacenter Services (Malaysia) Sdn BhdAmpang Jaya
Experience in customer service
• Fluent in Mandarin (writing and speaking) is a must
• Fresh graduates are encouraged to apply
• Eager to learn and with a desire to get the job done well
• Strong skills in communication, teamwork, organization...
Hiredly XAmpang Jaya
Handle all inbound calls related to general customer inquiries, complaints, feedback, comments, and any issues concerning the company’s products.
• Strive to exceed customer expectations by delivering excellent service and accurate information...
Golden DestinationsKuala Lumpur, 8 km from Ampang Jaya
This is a full-time on-site role as a Customer Service Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.
Requirement
• Diploma or equivalent education (Bachelor’s Degree preferred).
• Proven experience in a customer service role...