Customer Service (Online Sales)
Agro Tech Asia Sdn Bhd Kuala Lumpur Full-time
Minimum SPM / Diploma in any field.
- Mandarin and/or Cantonese speaking is required to communicate with customers.
- Basic computer literacy and familiarity with messaging platforms (WhatsApp, chat systems, email).
- Customer service experience is an advantage but fresh graduates are welcome to apply.
- Able to work in a fast-paced environment, especially during peak seasons or festive periods.
- Responsible, responsive, and able to handle customer issues calmly and professionally.
- Respond to customer inquiries via chat, WhatsApp, email, and phone within the expected response time.
- Provide timely responses to customer inquiries received during off-hours or public holidays when required.
- Handle customer feedback, complaints, and product issues professionally while ensuring timely resolution.
- Submit a daily sales update of the previous day’s performance in the designated WhatsApp group.
- Coordinate with the operations, warehouse, and delivery teams to ensure accurate order processing and timely deliveries.
- Monitor daily orders including payment verification, packing accuracy, and dispatch timing.
- Proactively update customers regarding delivery status, delays, or product substitutions where necessary.
- Process refunds, exchanges, or replacements in accordance with company policies and approval procedures.
- Record customer interactions, feedback, and issue resolutions in the system or CRM.
- Provide clear product information including durian varieties, ripeness levels, pricing, promotions, and storage advice.
- Conduct post-order follow-ups with customers to ensure satisfaction and identify service issues.
- Support festive periods and promotional campaigns by managing higher inquiry volumes and special order requests.
- Track recurring service issues and report them to management for service improvement.
- Maintain a friendly, professional, and customer-first tone in all communications.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Maternity Leave
- Medical Leave
- Marriage Leave
- Free Laptop/Phone for Work
- Company Activities
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