Customer Service Advisor/Customer Service Associate

We are looking for a Customer Service Executive to handle customer inquiries live-chat and email communication. The role involves providing accurate information, resolving issues, and ensuring a positive customer experience.

The ideal candidate should be able to communicate clearly, respond promptly, and work efficiently in a fast-paced environment while maintaining a high level of professionalism.

Qualifications

Minimum SPM or equivalent qualification

Fresh graduates are encouraged to apply

Requirements

Proficient in English, Bahasa Malaysia (not necessary) and Mandarin (read, write, and speak)

Good communication and interpersonal skills

Ability to handle both inbound and outbound calls professionally

Capable of responding to customer inquiries via email/live chats in a timely and accurate manner

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment and meet KPIs

Willing to work on shifts, weekends, or public holidays (if required)

任职资格（Qualifications）

至少具备 SPM 或同等学历

欢迎应届毕业生申请

岗位要求（Requirements）

熟练掌握英语、马来语（非必须）及华文（听说读写能力）

具备良好的沟通能力和人际交往能力

能够通过电子邮件或在线客服（live chat）及时、准确地回复客户咨询

具备较强的问题解决能力和细致的工作态度

能够在快节奏的工作环境中完成关键绩效指标（KPI）

能接受轮班制工作，包括周末及公共假期（如有需要）