Technical Helpdesk Support
Mindpec Solutions Sdn Bhd Shah Alam Full-time
Minimum educational qualification: Diploma
- Proficiency in English (Grade B2), Bahasa Malaysia (8/10), and Mandarin (8/10) is compulsory
- Fresh graduate are welcome to apply
- 1-3 years of relevant experience
- Available to start ASAP
- Receive and handle inbound calls regarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity, slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
- Provide clear and concise technical explanations to customers in a professional and friendly manner, ensuring timely resolution of issues
- Escalate complex issues to higher-level support teams as required
- Salary: Up to RM3,900 + RM300 (KPI variable allowance)
- Shift Basis: Monday to Sunday (10 AM - 10 PM)
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Diploma/Degree in engineering or related field
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• Experience in tech support is an advantage
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