Customer Service Executive

• Good learning ability
• Good communication and customer service skills
• Previous experience in customer service
• Experience in accounting or financial sector desired
• Good MS office skill
• Strong emphasis on accuracy and problem solving
• Strong organisational skills with excellent attention to detail
• Ability to focus on high quality outputs in a fast paces, pressure environment
• Ability to work independently and to tight timeframes
• Self- motivated, co- operative, solution- oriented

Primary Duties:

• Livechat Support
• Inbound Phone Support
• Monitor and respond to the main support inbox to ensure clients are responded to in a timely manner
• Assess and open new account applications ( including individual, corporate, trust and superfund client type accounts) for international applicants
• Follow company's document requirements and identification and verification procedures ( KYC/ CDD/ AML processes)
• Other ad hoc administrative tasks as required
• Processing the deposits and withdrawals of client accounts and other financial related tasks arranged by supervisor(s)
• 1-2/ week nightshift after probation
• Further duties as directed or required, within or outside the normal scope of your responsibilities in the position

flexibility working hours