Confectionery Educator

Brand Building, Training Plan and Monitoring:

• You’ll take a strategic approach of training, assist L & D Division In Charge - Cake, Pastry and Tart to assess the skills and knowledge within an organization and determining what training is needed. Measures the effectiveness of training to ensure a return on investment.
• Work closely with Outlet Operation Team to grow and retain skills with the purpose to make the most out of people's talents and help them develop to their full potential.
• Assist L & D Division In Charge - Cake, Pastry and Tart to create, develop, and implement tools and other methods to continuously improve quality, efficiency and customer experience. Manage and update knowledge management systems in line with the quality standards, procedures and process changes.
• Build a positive business relationship with Outlet Operation Team including Area Manager and Senior Area Manager to identify and address operation employees and organizational development needs.
• Be the role model in training the operation employee on quality product handling and preparation, proper sanitary habits, cleaning and product storage procedures, presentation and plating techniques. To include and observe the product inventory and equipment management, as well as develop ways to streamline operations while still ensuring high standards for product preparation.
• Contribute to develops and drives Brand training initiatives and works to ensure that the efforts are communicated and implemented at all levels.
• Monitor and ensure the conduct of various training initiative, compliance audits across area outlets meet the Secret Recipe Standard Operation Procedures, guidelines, other policy guidelines established by Secret Recipe and the relevant regulatory requirements.
• 2. Training Effectiveness and Result
• Assist L & D Division In Charge - Cake, Pastry and Tart to efficiently manage the Cake, Pastry & Tart Training Record Management System effectively. Promoting professional development and motivation in building Brand. 
• Follow up on action taken from customer feedback, audits and visitations for smooth flow, in line with the management, quality, service culture and meet standard set. Follow up to ensure that it is carried out in a timely manner.
• Accountable for creating conducive work environment while working shoulder-to-shoulder with L & D and Operation Team to create and accomplish business objectives.
• Collaborate and provide technical guidance to Operation Team in formulating the training and development programs with effective follow up. Embracing different styles of training techniques and stay appropriate, including e-learning, tutorial sessions or coaching.
• Available and present to support the Operation Team employees. Be on the ground to train, coach, motivate while assessing their progress and address concerns.
• Partners with Operation Management Team to assess after training result if Operation Team Employees demonstrate effective technical and leadership skills. 3. Learning & Development Needs Identification and Design
• Identifies performance gaps and works with L & D Division In Charge - Cake, Pastry and Tart to develop and implement appropriate training to improve performance.
• Adapt and adjust to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. 4. Others:
• Champions brand vision, mission and demonstrates core values constantly.
• Representative and voice of L & D Cake, Pastry & Tart Division with other departments.
• Responsible for aligning, coordinating and communicating cross-functional initiatives.
• Ensure that new openings/ new products introduction is adequately set up for success.
• Perform any other additional responsibilities as assigned by L & D Division In Charge - Cake, Pastry and Tart.

Brand Building, Training Plan and Monitoring:

• You’ll take a strategic approach of training, assist L & D Division In Charge - Cake, Pastry and Tart to assess the skills and knowledge within an organization and determining what training is needed. Measures the effectiveness of training to ensure a return on investment.
• Work closely with Outlet Operation Team to grow and retain skills with the purpose to make the most out of people's talents and help them develop to their full potential.
• Assist L & D Division In Charge - Cake, Pastry and Tart to create, develop, and implement tools and other methods to continuously improve quality, efficiency and customer experience. Manage and update knowledge management systems in line with the quality standards, procedures and process changes.
• Build a positive business relationship with Outlet Operation Team including Area Manager and Senior Area Manager to identify and address operation employees and organizational development needs.
• Be the role model in training the operation employee on quality product handling and preparation, proper sanitary habits, cleaning and product storage procedures, presentation and plating techniques. To include and observe the product inventory and equipment management, as well as develop ways to streamline operations while still ensuring high standards for product preparation.
• Contribute to develops and drives Brand training initiatives and works to ensure that the efforts are communicated and implemented at all levels.
• Monitor and ensure the conduct of various training initiative, compliance audits across area outlets meet the Secret Recipe Standard Operation Procedures, guidelines, other policy guidelines established by Secret Recipe and the relevant regulatory requirements.
• 2. Training Effectiveness and Result
• Assist L & D Division In Charge - Cake, Pastry and Tart to efficiently manage the Cake, Pastry & Tart Training Record Management System effectively. Promoting professional development and motivation in building Brand. 
• Follow up on action taken from customer feedback, audits and visitations for smooth flow, in line with the management, quality, service culture and meet standard set. Follow up to ensure that it is carried out in a timely manner.
• Accountable for creating conducive work environment while working shoulder-to-shoulder with L & D and Operation Team to create and accomplish business objectives.
• Collaborate and provide technical guidance to Operation Team in formulating the training and development programs with effective follow up. Embracing different styles of training techniques and stay appropriate, including e-learning, tutorial sessions or coaching.
• Available and present to support the Operation Team employees. Be on the ground to train, coach, motivate while assessing their progress and address concerns.
• Partners with Operation Management Team to assess after training result if Operation Team Employees demonstrate effective technical and leadership skills. 3. Learning & Development Needs Identification and Design
• Identifies performance gaps and works with L & D Division In Charge - Cake, Pastry and Tart to develop and implement appropriate training to improve performance.
• Adapt and adjust to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. 4. Others:
• Champions brand vision, mission and demonstrates core values constantly.
• Representative and voice of L & D Cake, Pastry & Tart Division with other departments.
• Responsible for aligning, coordinating and communicating cross-functional initiatives.
• Ensure that new openings/ new products introduction is adequately set up for success.
• Perform any other additional responsibilities as assigned by L & D Division In Charge - Cake, Pastry and Tart.
• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance