Customer Service Support (live Chat)
Hooya Plus Capital Inc. Kuala Lumpur Full-time
Candidate must possess at least SPM/UEC or equivalent
- Candidate must have own PC/laptop and stable Wi-Fi/Data connectivity
- Working hours: 9am-6pm / 6pm-1am / 1am-7am / Scheduled OT on PH or weekend
- Willing to work on Weekends, Public Holidays & Shifts (occasionally)
- Excellent interpersonal, written and oral communication skills
- Required language(s): Proficient in English (oral & written); ability to converse in 中文 will an added advantage
- FRESH GRADUATES are encouraged to apply
- Related work experience in Customer Service field will be an advantage
- To provide fast and timely solutions to all customer related problems
- To be constantly guided by company's service standards
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Respond to issues and enquiries promptly through large amount of emails and application live chat
- Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
- Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
- Provide good customer services and maintain good rapport with customers
- Provide highly skilled resources to answer customer enquiries and request predominantly
- Annual leave, Sick leave, Hospitalization leave, Maternity leave, Compassionate leave &Marriage leave
- Annual Bonus
- KWSP, SOCSO, EIS
- Medical & dental claims
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Allowances and KPI
Wealth Mastery AcademyKuala Lumpur
Diploma / Degree in Customer Service, Business, or related field
• 1–3 years customer service experience (education / training industry preferred)
• Fluent in Mandarin and English (spoken & written)
• Good communication and interpersonal skills...
Gogox Malaysia Sdn BhdKuala Lumpur
Location: Megan Avenue 2 (Nearby MRT Ampang Park/ LRT KLCC)
Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)
We’re looking for a friendly Cantonese speaking Customer Service Representative...
OVERAmpang Jaya, 8 km from Kuala Lumpur
operational tasks such as printing return order waybills and managing customer orders.
• At least 1 - 2 years' of relevant work experience
• Fast typer, at least 60 WPM
• Ability to quickly learn and adapt to company protocols and customer service best...