Customer Service Representative (Cantonese Speaker)

Working Arrangement: 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day)

Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.

• Competitive salary package with attractive attendance bonus & other incentive bonus.
• Fixed allowances including meal and transport.
• On-job training.
• A company promotes learning, continuous improvement, and personal growth.
• Rotational shifts: Morning, Noon, and Night (ending by 12am) — no overnight shifts
• Provide exceptional customer service to Cantonese-speaking customers via phone, email, and chat.
• Respond to customer inquiries and resolve issues related to GOGOX's services, ensuring customer satisfaction.
• Process customer orders, requests, and complaints accurately and efficiently.
• Maintain a thorough understanding of GOGOX's products, services, and policies to effectively assist customers.
• Document customer interactions and resolutions in the company's CRM system.
• Escalate complex customer issues to senior team members or other departments as needed.
• Collaborate with other team members to improve customer service processes and procedures.
• Translate documents and other written materials from English/Mandarin to Cantonese and vice versa to ensure accurate communication with customers.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO