[ref. x16108824] Carsome - Executive,Customer Service / Telemarketers

About You

CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-to-Day

Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform

Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.

Support customers in account registration,test drive appointments and also car booking

Proactively persuade customers to reschedule appointments that have been cancelled

Proactively inform customers of ongoing deals and promotion.

Deliver a high level of customer satisfaction

Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.

Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.

To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.

Remind and confirm customers’ appointment(s).

Proactively persuade customers to reconsider appointment cancellations.

Proactively inform customer of ongoing deals and promotions.

Deliver high levels of customer satisfaction and positive customer experience.

Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.

Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.

Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.

To maintain a consistent daily productivity (appointments & calls) performance.

To deliver a sustainable monthly overall sales performance – Inspections Target & Sales Target.

Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).

Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s bran

Your-Know-How

Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, & willingness to learn will be considered too.

Minimum SPM graduate, but preferably University/College graduates.

Good communication skills & have good interpersonal skills.

Proven Customer Support/Service/ Telesales

Target-oriented, responsible, confident, & able to deliver sales results.

Able to work under a fast phase environment Have a positive mindset, sales oriented person

Office location - The Ascent Kelana Jaya

Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus

Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.

Willing to work in The Ascent Paradigm, Selangor.

5 working day with 2 days off

Willing to work on weekends & Public Holidays.

Ability to start work immediately will be an added advantage.