[ref. k7196900] Customer Service Advisor/Customer Service Associate (Cantonese Speaker)
Genpact Malaysia Subang Jaya Full-time
We are seeking a highly motivated and detail-oriented Service Desk Support (Cantonese Speaker) to join our Procurement service desk team at Genpact Malaysia Sdn. Bhd. in Subang Jaya, Selangor. This full-time role will provide critical support to our procurement operations, leveraging your exceptional Cantonese language skills.
What you'll be doing- Act as the first point of contact for resolving operational issues raised by stakeholders.
- Provide helpdesk support by reviewing and logging queries in the ticketing system.
- Ensure all inquiries are addressed in compliance with client policies and procedures.
- Proactively troubleshoot and resolve issues within the defined SLA timeframe.
- Investigate outstanding matters, follow up promptly, and ensure timely resolution.
- Proficient in speaking Cantonese and written English.
- Fresh graduates are encouraged to apply
- Prior experience in handling calls, emails, and live chats within a contact center environment will be an added advantage.
Concentrix Cvg MalaysiaKuala Lumpur, 15 km from Subang Jaya
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