[ref. x8480818] Customer Service Associate (Mandarin Speaker) - Kuala Lumpur
Cretev Sdn Bhd Kuala Lumpur Full-time
Fluency in Mandarin, written and spoken, is essential to effectively communicate with a diverse customer base.
- Proficiency in English and Bahasa, written and spoken.
- Minimum Secondary/SPM/'O' Level certification required.
- Ability to work onsite in rotational shift (Day Shift only).
- Entry-level position; fresh graduates are encouraged to apply and will receive comprehensive training.
- Must possess a strong work ethic, be punctual, and maintain a professional demeanor at all times.
- Capability to learn and adapt quickly to new information, processes, and technologies related to customer service.
- Proficiency in using computer systems and software applications relevant to customer service operations.
- Provide exceptional customer service to clients, addressing inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
- Collaborate with other team members and departments to escalate complex issues and ensure customer satisfaction, contributing to a positive and collaborative work environment.
- Identify and report recurring customer issues and trends to the management team, providing valuable insights for process improvement and service enhancement.
- Assist in the development and maintenance of customer service knowledge base and ensuring accurate and up-to-date information is readily available.
- Allowances
- Statutory contributions (EPF, SOCSO & EIS)
- Health Insurance
- Panel Clinics (E-Card)
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Skills & Qualifications:
• Diploma or higher education preferred.
• Minimum 1 Year Experience in Customer Service.
• No late night shifts (9 hours within 8am-11pm)
• Strong written and verbal communication skills in Mandarin
• Salary: RM 4000...
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Rotational Working hours
• Candidate must possess at least a SPM.
• Required language(s): Mandarin & English
• Fresh graduate are welcome to apply
• Minimum 1 Year of Experience in Customer Service Required.
You can connect with me directly...
Bank Islam Malaysia BerhadKuala Lumpur
regulatory requirements.
Perform any other duties assigned by superiors as per business requirements.
Job Requirements:-
• Bachelor’s degree holder with less than 2 years of working experience or a fresh graduate.
• Customer service orientation - friendly...