IT Executive (Cantonese/Mandarin Speaker)
Pacific Enterprise Solutions Sdn Bhd Petaling Jaya Full-time
Proficiency in spoken Cantonese/Mandarin is required.
- Ability to read and write/type in Chinese is essential.
- Provide comprehensive IT support to end-users, addressing hardware, software, and network-related issues promptly and effectively.
- Maintain and administer the company's network infrastructure, ensuring optimal performance, security, and reliability.
- Perform system administration tasks, including user account management, server maintenance, and software updates.
- Troubleshoot and resolve technical problems related to hardware, software, and network systems, escalating complex issues to senior IT staff as needed.
- Install, configure, and maintain software applications, ensuring compatibility and adherence to company standards.
- Conduct regular hardware maintenance, including repairs, upgrades, and replacements, to minimize downtime and maximize equipment lifespan.
- Maintain detailed documentation of IT infrastructure, systems, and procedures for knowledge sharing and future reference.
- Assist in the implementation of IT security measures to protect company data and prevent unauthorized access.
- Provide technical support and training to end-users on IT systems and software applications.
- Collaborate with other IT team members to implement and maintain IT projects and initiatives.
- Provide first-level IT support to end-users, addressing hardware, software, and network-related issues promptly and effectively.
- Install, configure, and maintain computer systems, software applications, and hardware components, ensuring optimal performance and security.
- Perform routine system administration tasks, including user account management, security updates, and system backups, to maintain system stability and data integrity.
- Troubleshoot and resolve technical problems related to computer hardware, software, and network infrastructure, escalating complex issues to senior IT staff as needed.
- Maintain accurate inventory records of IT assets, including hardware, software licenses, and peripherals, ensuring compliance with company policies and regulations.
- Assist in the implementation and maintenance of network infrastructure, including routers, switches, and firewalls, under the guidance of senior network administrators.
- Develop and maintain documentation for IT procedures, troubleshooting guides, and user manuals to facilitate knowledge sharing and efficient problem resolution.
- Salary RM3,000 - RM5,000 (depending on working experience)
- Annual Leave
- EPF
- Medical Claim
- Medical Leave
- SOCSO
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access, password reset, permissions)
• Follow up on support tickets or service issues.
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