Assistant Director Of Food & Beverage
Mandarin Oriental Hotel Group Kuala Lumpur Full-time
Job Description
- Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
- Ensure disciplinary and grievance procedures are properly adhered to and followed
- Complete detailed checks of the entire F&B operation during all service periods taking necessary actions to correct any deviation from quality standards
- Co-ordinate all aspects of the point of sales implementation
- Conduct weekly inspections of restaurants with minute follow-ups
- Attend daily morning briefings
- Attend and prepare all departmental meetings
- Carry out projects and assignments as requested by the Director of F&B e.g. beverage lists, menus, etc.
- Co-ordinate all aspects of wine and beverage lists
- Conduct daily hotel tours to observe operational standards and difficulties and follow up with the relevant Managers
- Write and proofread memorandums, letters and menus of the department
- Propose and initiate when approved, new services and products for our guests
- Handle customer comments and complaints and take swift corrective action
- Find ways to improve the efficiency of the operations, which will benefit hotel guests
- Follow instructions given by the Director of F&B, Hotel Manager, General Manager and perform any other reasonable duties as required from time to time
- Ensure effective implementation of the IMS policy and procedures
- Ensure continuous training and awareness of the IMS system
- Ensure OTPs are monitored and acted upon
- Identify areas of improvement through CPAR or suggestions
- Ensure operational compliance to legal regulations and other requirements
- Identification of new activities that are in relation to EASI and HIRADC
- Co-ordinate and drive forward the implementations the LQE Training for all colleagues in the outlet in all Food and Beverage outlets through close follow up with Outlet Managers
- Responsible for the implementation and follow up training of Mandarin Oriental’s LQE
- Assist and monitor all other training activities in all Food and Beverage outlets of the hotel
- Foster positive thinking and motivation within all F&B outlets by giving active assistance and advice on more effective ways of running the outlets
- Ensure that positive working relations with non-F&B departments are fostered giving cooperation at all times
- Ensure that all designed action points from daily briefings or weekly/ monthly operational meetings are being followed by the individuals concerned
- Plan the activities, promotions, and menu implementations according to the annual marketing plan
- Assist the Director of F&B in compiling the annual marketing plan and budget
- Handle customer comments and complaints and take swift corrective action after consultation with the Director F&B and the Department Head concerned
- Be responsible for and accountable for the departmental operating budget
- Find ways of maximizing and increasing sales and/or yield
- Find methods of reducing costs without affecting the level of service or product received by the guests
- Propose appropriate staff movements and promotions to the Director of F&B
- Discipline colleagues and report any misconduct to the Director of F&B
- Communicate guest concerns, comments and/or feedback to the Director of F&B
- Ensure that all service colleagues are briefed regularly on the hotels policies and procedures
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