F&B Service Crew / Service Leader

• Fresh graduates are encouraged to apply.
• Knowledge of restaurant operations, including POS systems and inventory management, is preferred.
• Proficient in Mandarin, English, and Bahasa Malaysia (spoken)
• Immediate availability to start work will be an added advantage.
• Friendly, service-oriented, and a strong team player.
• Able to follow instructions and work independently or as part of a team.
• Willing to learn, adapt quickly, and take on new responsibilities.
• Strong customer service skills with the ability to handle complaints or conflicts professionally.
• Demonstrates leadership, organizational, and problem-solving skills.
• Possesses good communication skills and maintains a positive working attitude.
• Able to work efficiently in a fast-paced environment.
• Willing to work on weekends, public holidays, and perform overtime when necessary.
• Work location: Sri Hartamas, Kuala Lumpur, Selangor (Puchong Jaya), Bandar Botanic (Klang)

Customer Service:

• Greet and welcome guests with a friendly and professional attitude.
• Take accurate food and beverage orders, addressing any customer queries and providing recommendations.
• Ensure timely delivery of orders while maintaining high standards of quality and presentation.
• Resolve customer complaints and concerns promptly to ensure satisfaction and maintain a positive dining experience.
• Engage with guests to ensure satisfaction throughout their dining experience and make adjustments as necessary.

Team Leadership:

• Lead, motivate, and train the restaurant team to deliver exceptional service.
• Foster a positive work environment and maintain high morale among the team.
• Monitor and evaluate team performance, providing constructive feedback and guidance.
• Plan and manage staffing schedules, ensuring adequate coverage for peak times.
• Oversee team development and ensure ongoing training for skills enhancement.

Operational Efficiency:

• Assist in the preparation and presentation of food and beverages, adhering to health and safety regulations.
• Ensure that all food safety and cleanliness standards are maintained, both front-of-house and back-of-house.
• Help with restaurant set-up and clean-up, ensuring a well-organized and spotless environment.
• Monitor the dining area and back-of-house operations for cleanliness, ensuring compliance with all restaurant policies and procedures.

Quality Control:

• Ensure all food and beverage items are served in accordance with the restaurant’s quality standards.
• Uphold the restaurant’s operating procedures and ensure all team members adhere to them.

Additional Responsibilities:

• Any other tasks or duties assigned by the Management or Head of Department.
• Contribute to the development and implementation of new processes to improve efficiency and customer satisfaction.
• Attractive Basic Salary + Incentives
• EPF, SOCSO, EIS
• Annual Leave
• Medical Leave
• Annual Performance Bonus
• Company Trip
• Staff Discount
• Overtime Pays
• Training Provided
• Professional Training & Career Growth
• Welcoming Work Environment
• Uniform provided
• Staff Meal and accommodation provided
• Medical Claim