Customer Service Executive
Shangri-La Shared Services Sdn Bhd Kuala Lumpur Full-time
Customer Service Executive
Customer Engagement & Process Transformation Kuala Lumpur
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!
Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What are we looking for?- Pleasant personality with good communication, written and oral skills in English
- Ability to converse & write in additional language or dialect, such as, Mandarin or Cantonese will be an advantage
- Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with passion in delivering World Class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Receive industry-best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding the expectations of our global customers.
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with a rewarding career
- Gain personally and professionally through in-house Development Training
- Free stay at any of our Hotels globally (one of a kind in the industry)
- 5-Day work week (shift based)
- Paid Training and career development opportunity
- Socso, EPF, EIS and medical insurance coverage
- Annual Leave
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