Customer Service Executive - Kuala Lumpur

Language(s) Required: Mandarin, English and Bahasa Malaysia.

• Minimum of 3 years’ experience in a customer service position.
• Diploma / Bachelor’s Degree in Business Administration or any related field.
• Good interpersonal skills with a positive attitude.
• Able to start immediately is an added advantage.
• Required by shift work.
• Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that IT is resolved and responded to promptly.
• Identify errors/bugs and guide customers to troubleshooting and problem-solving.
• Escalating unresolved customer complaints to the 2nd level or technical department.
• Updating the resolution progress to the customer timely and accordingly.
• Possessing excellent company packages and service knowledge to enhance customer support.
• Retaining the terminating subscribers with the management-approved offer.
• Providing suggestions for policies and procedures of the Customer Support department.
• Maintain a high and consistent level of support quality across the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Compiling the customer support service-related performance information and preparing the report for the management.
• Maintaining a pleasant working environment among the support team.
• Additional Special Leave.
• Dental / Optical benefit
• Weekly sport activities / Team Building
• Gym access