[ref. b48568001] Customer Service- Call Centre

Key Responsibilities]

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

[Skills]:

• Excellent Communication: Proficient in verbal and written communication in Mandarin and English.
• Strong Problem-Solving: Ability to effectively address and resolve customer issues.
• Calm Under Pressure: Maintains professionalism and composure in challenging situations.

Detail-Oriented: Meticulous with attention to detail and a commitment to continuous Learning

Requirements:

Fresh Candidate with education Background in science,IT and electronics or any related fie

Can able to work in Rotational Shifts.

Experience Required: Min 0 Year/s