Food Delivery Customer Service Call Centre Agent
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Requirements:
- Education: SPM/Diploma or above (any field).
- Experience: 6 months in call centre (preferred), but FRESH GRADS are welcomed
- Languages: Fluent in Cantonese, Mandarin & English (spoken & written).
- Soft Skills: Problem-solving, calm under pressure, detail-oriented.
Customer Service Call Centre Agent
*(Cantonese+English+Mandarin Speaker for HongKong market)
Start Date: 23rd July (Wednesday)
Job Details:
- Position: Call Centre Agent (CS Partner Service – Food Delivery)
- Work Location: Menara Public Bank 2, Raja Chulan
- Working Hours: 24/7 Rotational Shifts (Night shifts included )
Key Responsibilities:
- Respond to customer inquiries via phone, email & live chat (only when required).
- Handle complaints professionally and ensure customer satisfaction.
- Escalate complex issues to the relevant teams.
- Maintain accurate records in the CRM system.
- Meet performance targets (response time, customer satisfaction, etc.).
Remuneration Package:
- Basic Salary: RM3,200
- Language Allowance: RM200 (Cantonese)
- Travelling Allowance: RM300
- KPI Incentive: RM300
- Perfect Attendance Allowance: RM200
- Night Shift Bonus: Additional RM15/night
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