Customer Service Executive
OSIM (M) Sdn Bhd Petaling Jaya Full-time
Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
Hiredly XPetaling Jaya
Job Responsibilities:
• Provide timely and professional support to international and local customers through inbound/outbound calls, emails, and chat.
• Handle customer inquiries and service tickets efficiently based on defined service workflows...
OSIM (M) Sdn BhdPetaling Jaya
With Customer Service experience is added advantage
• Computer Literate
• Responding promptly and courteously to customer inquiries and complaints via phone, email, and other communication channels
• Troubleshooting product-related issues and providing...
Freshtel Internet Sdn BhdKuala Lumpur, 11 km from Petaling Jaya
Language(s) Required: Mandarin, English and Bahasa Malaysia.
• Minimum of 3 years’ experience in a customer service position.
• Diploma / Bachelor’s Degree in Business Administration or any related field.
• Good interpersonal skills...