Partner Relationship Manager - Kuala Lumpur
Elevate Marketing Services Sdn Bhd Kuala Lumpur Full-time
BSc Degree in a Business-related field
- At least 2 years of experience in business development roles
- Experience within the financial services industry is considered an advantage
- Fluent speaker with excellent oral and written skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
- Excellent organizational and analytical skills
- Confident, persuasive and ambitious
- Self-motivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a high-level of organization
- Ability to work autonomously and under pressure
- Dynamic, innovative and target oriented
- Computer literate
- Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
- Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
- Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
- Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
- Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
- Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
- Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
- Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
- Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
- Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
- Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
- Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively
- Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance
- Competitive Salary Package. Be remunerated with an attractive basic salary commensurate with your experiences.
- Training and Learning Opportunities. Learn to improve your interpersonal skills and marketing skills
- Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues.
- Convenient Location: Our office is in Bangsar South and a stone’s throw from the LRT for hassle-free commuting.
- Career Growth: Opportunities galore for you to climb the career ladder.
- Hybrid Working Mode. Experience the best of both worlds to work at the comfort of your home and at an excellent working environment at the same time.
- Medical Benefit. Your health is always our utmost priority.
- EPF/SOCSO
- Annual Leave
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