Customer Service Executive
Agensi Pekerjaan Times Management Consultancy Sdn. Bhd. Shah Alam Full-time
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
- Competent in MS Office applications (Outlook, Excel, Word).
- Minimum 3 years of customer service experience.
- Ability to work under pressure.
- Strong communication, presentation skills, and team-oriented mindset.
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Liaise with overseas agents to coordinate shipment consolidation for both air and ocean freight.
- Collaborate with the Operations team to ensure timely and accurate delivery of shipments.
- Monitor and follow up on customer queries to ensure effective resolution.
- Assess customer needs, investigate issues, and provide suitable solutions to enhance customer satisfaction.
- EPF
- SOCSO
- Medical
- Annual Leave
- Medical and Hospitalisation Leave
- EIS
AM Sales & Marketing Sdn BhdPetaling Jaya, 9 km from Shah Alam
systems, and Microsoft Office Suite.
• Positive attitude and adaptability in a fast-paced environment.
Position Overview:
We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal...
ParcelDailyKlang, 11 km from Shah Alam
Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
• Provide "Total Service" to our value customers.
• Maintain in-depth knowledge of company products, services, and policies to provide...
Talent RecruitShah Alam
queries effectively.
• Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements:
• Diploma or Degree in any fields
• Minimum 3 years of customer service experience.
• Proficient in reading, writing, and speaking...