Customer Service Executive

• Experience: At least 2 years of customer service or a related field is preferred.
• Able to speak in English
• Fresh graduate are welcome to apply

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
• Positive attitude and adaptability in a fast-paced environment.

Position Overview:

We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat professionally and promptly.
• Identify and assess customer needs, providing appropriate solutions and alternatives.
• Build and maintain strong relationships with customers through interactive communication.
• Collaborate with internal teams to resolve customer issues and enhance customer experience.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
• Strive to meet or exceed customer satisfaction goals and performance targets.
• Generate Sales Orders, Delivery Orders, and Invoices.
• Follow up on orders, schedule orders, track back orders, and manage collections.
• Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
• Track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
• Ensure all orders are processed timely according to company procedures.
• Coordinate delivery arrangements.
• EPF
• SOCSO
• Annual leave