Customer Service - ref. y62838703
Wax Candy Kuala Lumpur Full-time
Female only.
- Energetic and demostrated a team player
- Have experience in customer service is add advantage.
- Good complexion with pleasant customer service skills
- Good communication and interpersonal skills
- Fresh graduates are also encouraged to apply
- Preferred candidates can start work immediately is an advantage
- Respond to customer inquiries via WhatsApp, social media, calls, or email in a friendly and professional manner
- Provide information about Candy Wax services, packages, promotions, and aftercare tips
- Handle appointment bookings, rescheduling, and customer follow-ups
- Assist walk-in and online customers with service-related questions or concerns
- Manage and resolve customer feedback or complaints with a positive and solution-oriented attitude
- Record customer interactions and preferences to improve service quality and personalization
- Coordinate with the beautician team to ensure smooth scheduling and customer experience
- Support marketing team during campaigns or promotions (e.g., replying DMs, sending reminders)
- Maintain a strong brand image by delivering excellent service at every touchpoint
- Commission provided
- Personal entitlement of cosmetic and skincare
- Incentives, bonus and allowances
- Annual leave / Public holiday
- Medical and dental benefits
- Professional training will be provided
- Career advancement
- KWSP, SOCSO included
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