Internship 客户服务 customer service

Online Customer Service

Job Responsibilities:

1. Receive and answer inquiries from overseas customers online;
2. Connect with other departments of the company for related inquiries and work order processing;
3. Collect abnormal customer problems, accurately feedback to the corresponding departments of the company and remove effective optimization suggestions;
4. Carefully complete the relevant review work of the customer service department and keep records;

线上客服

岗位职责:

1. 线上接待并回答海外客户咨询；
2. 对接公司其他部门的相关咨询与工单处理；
3. 搜集客户异常的问题，准确反馈公司对应部门并移除有效的优化意见；
4. 认真完成客服部门相关审核工作，并做好记录；

Job requirements:

1. Have fluent listening, speaking, reading and writing skills
2. Able to work night shifts; (two days off, customer service work Malaysia time 23:00-7:00/7:00-15:00, 3 night shifts and 2 day shifts per week)
3. Have good communication skills and handle customer needs accurately and effectively;
4. Be responsible and able to play an active role in the team;
5. Able to adapt to a fast-paced work environment and have the ability to solve problems independently;
6. Have more than 2 years of customer service experience (auto insurance and maintenance experience is preferred);
7. Bachelor degree or above;
8. Proficient in office software;

• 任职要求：
• 具备流利的听说读写能力
• 能够上夜班；（双休，客服工作马来西亚时间23:00-7:00/7:00-15:00，每周3天夜班2天白班）
• 具备良好的沟通技巧，准确有效处理客户需求；
• 有责任心，能够在团队中发挥积极作用；
• 能够适应快节奏工作环境，具备独立解决问题的能力；
• 有2年以上的客服经验（汽车保险、维修经验优先）；
• 本科以上学历；
• 熟练使用办公软件；