Junior Customer Service Executive
Techsavvy Sdn Bhd Kuala Lumpur Full-time
Candidates must possess at least a SPM or above (Diploma, Degree or equivalent are welcome)
- 1-2 years of working experience in customer service or related fields.
- Proficient in both Mandarin and English (spoken and written)
- Excellent communication and interpersonal skills – able to understand customer concerns, identify key information, and communicate clearly with both customers and internal teams.
- Strong analytical and problem-solving abilities – able to approach issues logically and propose effective solutions.
- Capable of multitasking and working with multiple systems in a fast-paced environment.
- Responsible, detail-oriented, and able to work independently as well as part of a team.
- Act as the main point of contact between customers and internal departments.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Identify customer needs, clarify issues, and ensure accurate information is passed on to the relevant departments for resolution.
- Collaborate with team members, supervisors, and cross-functional teams to ensure effective problem-solving and service delivery.
- Follow up with clients to ensure their concerns are addressed and resolved effectively.
- Prioritize and manage customer escalations to ensure high satisfaction levels.
- Accessibility - Office near LRT & MRT Station.
- Trendy and Comfortable Working Environment. Work Life Balance
- Annual Leave, Medical Leave, Hospitalization Leave, Maternity Leave, Paternity Leave & Compassionate Leave, etc.
- EPF/SOCSO/EIS
- Medical Claim, Performance Bonus, Attendance bonus, Shift allowance,etc.
- Group hospitalisation and Surgical Insurance
- Training Provided
- 5 days/week，9 hours/day including 1 hour break
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