Admin & Customer Service Executive - Ampang Jaya

CocoFans is Hiring an Admin & Customer Service Executive

Are you the person everyone turns to when they need clear answers and seamless organisation? Do you thrive on solving problems, supporting teams, and delighting customers? Join CocoFans and keep our engine—and our customers—running smoothly every day.

• Customer Service Frontline – Reply to WhatsApp, phone, email, and social-media enquiries; resolve issues, track feedback, and turn unhappy customers into loyal fans.
• Order & Delivery Admin – Prepare invoices and delivery orders, update order trackers, and coordinate with logistics to ensure on-time delivery.
• After-Sales Support – Follow up on deliveries, handle product or delivery issues, and record resolutions for future reference.
• Documentation & Filing – Maintain organised digital and physical records (orders, invoices, HR forms, purchase docs, etc.).
• Cross-Team Coordinator – Relay customer insights to BD, Ops, and Marketing so we can keep improving our products and service.
• General Office Admin – Handle petty cash claims, stationery and supplies, meeting schedules, and ad-hoc tasks that keep the office humming.

• 1–3 years’ experience in admin, customer service, or executive-assistant roles.
• Friendly, patient communicator who loves helping people and fixing problems fast.
• Detail-oriented organiser who keeps spotless records and meets every deadline.
• Tech-savvy with Google Workspace / MS Office; bonus if you know basic bookkeeping or CRM tools.
• Fluent in English & Bahasa Melayu (Chinese a plus).
• Proactive self-starter—you see issues, solve them, and improve the process for next time.

At CocoFans, we value efficiency, collaboration, and positive vibes. If you’re ready to combine admin precision and customer-care passion, we want you on our journey.