Customer Service Executive

• Fresh graduates are encouraged to apply; entry-level position.
• Fluency in Mandarin, English, and Bahasa Malaysia (written and spoken) is essential to effectively communicate with a diverse customer base.
• Demonstrate excellent communication skills, including active listening, clear articulation, and professional writing, to understand and address customer inquiries and concerns.
• Exhibit strong conflict resolution skills to handle challenging customer situations with empathy and find mutually agreeable solutions.
• Maintain effective time management skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
• Ability to work onsite in Kuala Lumpur.

About the Role

We are looking for a Customer Service Executive who will be the first point of contact for our customers. You will play an important role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly.

You will also support day-to-day operations and report directly to the Reservation Manager, who is authorised to act on all matters related to reservations and bookings.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Process customer orders, updates, and exchanges, ensuring accuracy and adherence to company policies.
• Maintain a thorough understanding of the company's products and services to effectively address customer inquiries and provide relevant solutions.
• Document customer interactions and resolutions in the company's system, maintaining accurate and up-to-date records.
• Identify and escalate complex customer issues to senior team members or other departments as needed, ensuring timely resolution.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Perform other relevant duties as assigned by Management
• Career Development Opportunities
• Job Rotation and EnrichmentAnnual Leave
• Health Insurance
• Medical Leave
• SOCSO
• EPF