Customer Service Executive

About the role

Our client is looking for a proactive and customer-centric Customer Service Executive where in this role, you'll be essential in delivering outstanding support to their customers, ensuring a smooth and satisfying experience that builds long-term loyalty.

• Interact with customers through inbound chat channels, addressing inquiries and concerns with speed and professionalism.
• Provide clear and friendly responses to users, resolving technical issues or account-related questions with care and efficiency.
• Troubleshoot and resolve problems with empathy and a customer-first mindset.
• Deliver accurate information and helpful guidance to ensure a positive and seamless customer experience.
• Spot areas for process improvement and suggest ways to enhance service quality.
• Stay informed about current company products, services, and promotions to better assist customers.

• Open to applicants from any background or education level
• Fluency in Mandarin (reading and writing) is essential; proficiency in English is a strong plus.
• Able to work well both independently and within a team setting.
• Comfortable adapting to shifting priorities in a fast-paced environment.