Client Relationship Specialist
Best Global Logistics Technology (Malaysia) Sdn. Bhd. Shah Alam Full-time
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Manage the delivery of services for assigned Key Account customers
- Perform and plan necessary reviews on operations and business
- Maintain professional working attitudes that maintain and promote the company's core values.
- Perform other tasks as assigned by the Key Account Manager
- Compiling reports on key account progress and goals.
- Strong negotiation and interpersonal skills for managing client interactions.
- Ability to analyze data and market trends to provide customized logistics solutions.
- High proficiency in monitoring KPIs and identifying areas for improvement.
- Ability to thrive in a fast-paced, dynamic environment.
- Prefer experience in logistics, freight forwarding, or supply chain management, often with a proven track record in account management.
- Annual Leave
- EIS
- EPF
- Performance bonus
- Allowance provided
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