Retail Manager (Store Manager) (Menara 118, KL)

• Strong leadership, communication, and people management skills.
• Sales-driven with the ability to meet and exceed targets.
• Excellent problem-solving and decision-making abilities.
• Positive, energetic, and customer-focused personality.
• Proficiency in Mandarin is an added advantage.
• Able to work retail hours, including weekends and public holidays.

Join Our Sweet Journey

At Jungle House, we’re passionate about sharing the goodness of pure honey and creating memorable in-store experiences. We’re looking for a driven and customer-focused Store Manager to lead our retail team, engage with customers, and drive sales growth for our premium honey products.

1. Customer Experience & Sales

• Lead the team to deliver exceptional in-store experiences and build lasting customer relationships.
• Coach and guide team members on Jungle House’s hosting style, customer service standards, and product knowledge.
• Actively engage with customers to promote and sell Jungle House honey products.
• Encourage and manage in-store activities, including special promotions and product consultations.
• Resolve customer enquiries and feedback professionally on the spot.

1. Brand & Store Presentation

• Act as a brand ambassador, upholding Jungle House’s values and culture inside and outside the store.
• Maintain high standards of store environment, product displays, and staff presentation.
• Ensure marketing campaigns and promotions are executed effectively.
• Build strong relationships within the local community to grow brand awareness and sales.

1. Sales & Performance Management

• Monitor daily, weekly, and monthly sales performance, taking action to achieve targets.
• Guide and motivate team members to improve productivity and upselling skills.
• Plan and execute in-store promotions to boost sales.
• Manage store expenses and ensure cost control to maximize profitability.

1. Operations

• Oversee day-to-day store operations, including rostering, store security, cash handling, and housekeeping.
• Ensure compliance with health, safety, and company policies.
• Maintain sufficient stock levels and ensure accurate inventory control.
• Conduct regular stock checks to minimize loss and wastage.

1. Leadership & People Development

• Lead by example, creating a positive and motivating work environment.
• Coach, mentor, and train team members to meet performance standards.
• Support recruitment and probation review for new hires.
• Maintain high grooming and service standards across the team.
• Competitive salary + attractive sales incentives.
• Career growth and leadership development opportunities.
• supportive and vibrant team culture.
• Staff discounts on our premium honey products.