Store General Manager (REF: GA)
Agensi Pekerjaan Pasona Sdn Bhd Kuala Lumpur Full-time
Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.
- Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.
- Proven track record in managing luxury brands in an international retail environment.
- Leadership & Soft Skills:
- Strong leadership skills with a professional and presentable image.
- Excellent interpersonal and communication skills, capable of working effectively across all levels of staff.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
- Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations.
- Store Operations & Compliance: Assist the Managing Director in managing the store's daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
- Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance indicators (KPIs), ensuring targets are met or exceeded.
- Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
- Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards.
- Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
- Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
- Luxury Brand Expertise: Maintain the store's premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.
- Flexible Working Hours: Adapt to business needs, including occasional extended hours, weekends, and holidays.
- Annual Leave
- EPF
- SOCSO
- EIS
- Medical Insurance
- Performance Bonus
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