Mandarin Technical Support (Electronic/Mechanical Engineering)

Education: Diploma in Engineering or above,(or any related field Electrical/Mechanical/Industrial/Chemical/IT, etc.)

• Skills: Excellent communication skills, strong problem-solving skills, and efficient teamwork.
• Language Skills: Good written and spoken English and Mandarin (can be used as working languages).
• Other Requirements: Flexible thinking, strong learning ability, and excellent communication skills.
• Handle customer inquiries via email and online platforms, provide technical support for electronic/mechanical products, and follow up on orders throughout the entire process.
• Coordinate with internal production and logistics departments to ensure efficient delivery of customer orders and resolve any unexpected issues during the delivery process.
• Maintain customer relationships, handle after-sales issues and complaints, and regularly collect and provide feedback on customer needs to optimize service processes.
• Support the achievement of team goals and adapt to both day and night shifts.
• Five-day work week
• Overtime pay is provided
• Computer and internet access provided
• Night shift allowance of RM 1,540/month
• Career Development: We provide an excellent platform for employees to develop their professional skills and achieve career advancement.
• Supportive Environment: We have a professional team ready to guide and support your career development, including paid training.
• Excellent Corporate Culture: A typical engineering culture that promotes freedom and values technology and efficiency.
• EPF, SOCSO