Technical Support - International Telco

apartmentAegis BPO Malaysia Sdn Bhd placePetaling Jaya scheduleFull-time calendar_month 

Able to converse in English and verbal communication skills

  • Fresh Graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Fresh Graduates encourage to apply
  • Applicant must be willing to work on rotational shifts
  • Applicant must be willing to work in Ara Damansara
  • Provide continuous technical support via telephone and email related to the product
  • Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
  • Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
  • Conducting basic probing to determine the next action for any software related to enquiries
  • EPF
  • Socso
  • Annual leave
  • Medical leave
  • 5 working days in a week
  • Rest & relax area
  • Quarterly staff recognition and appreciation
  • Free shuttle van services from various LRT/ KTM nearby.

WHY JOIN US:

  • Monthly fun and exciting staff activities
  • We are located nearby shopping malls and housing area
  • CAREER GROWTH & TRAINING PROGRAMS: Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
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