Customer Service Representative

• Software Proficiency: Experience with MS Office Suite (especially Excel, Word).
• Communication: Strong verbal and written communication skills for interacting with clients and internal teams.
• Organization: Excellent time management and the ability to multitask in a fast-paced environment.
• Education: Typically requires a diploma or bachelor’s degree in Business, Marketing, or a related field is often preferred.
• Mathematical Ability: Competence in basic math for calculating sales figures and invoicing.

A Sales Coordinator acts as the central hub supporting the sales team, managing administrative tasks, processing orders, and ensuring smooth communication between clients and internal departments to drive efficiency and revenue.

• Administrative Support: Processing orders, managing contracts, preparing invoices, and maintaining accurate sales records in systems.
• Client Communication: Acting as the first point of contact for inquiries, providing product/service information, and resolving complaints
• Customer Support: Handle incoming inquiries regarding product availability, pricing, and delivery schedules; resolve customer complaints.
• Coordination: Act as a liaison between the sales team, logistics, and finance departments to track orders and ensure timely delivery.
• Operational Liaison: Coordinating between sales, logistics, and marketing to ensure timely product delivery and smooth sales operations.
• Documentation & Reporting: Prepare invoices, quotations, and sales contracts, and generate daily/monthly sales performance reports

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus