Customer Service Specialist Mandarin or Cantonese Speaker
Nityo Infotech Services Sdn. Bhd. Kuala Lumpur Full-time
We're looking for Malaysian citizens who are:
- Good in Cantonese, able to read and type in traditional mandarin got SPM Cert of above
- Have basic English proficiency (English interview & assessment)
- Open to shifting schedules (First 3 months must onsite, After 3 months probation may apply for WFH based on performance)
Voice Support:
- Answer incoming customer calls promptly and professionally
- Provide accurate information about products, services, or policies
- Assist customers with inquiries, complaints, or issues in a courteous manner
- Troubleshoot basic problems and escalate complex cases when necessary
- Document call details and customer interactions in the system
- Follow up on unresolved cases to ensure customer satisfaction
Email Support:
- Respond to customer emails clearly, professionally, and within service level agreements (SLAs)
- Understand and address customer concerns, questions, or feedback via email
- Draft personalized and accurate replies using templates and product knowledge
- Log email interactions and updates into the CRM or support system
- Coordinate with internal teams for issue resolution or follow-ups
- Maintain proper grammar, tone, and structure in all written communications
- WORKING HOURS: 24/7 Shift Rotational
- RACE: No restrictions (Must be able to read speak type in traditional mandarin)
- WORKING DAYS / HOURS: 8 working hours+1hour break a day (Rotation), 5 days a week (Rotation)
- FULL TIME ONSITE / HYBRID: First 3 months must onsite, After 3 months probation may apply for WFH based on performance
- HOW MANY STAGES OF INTERVIEW: Doing Assessment and 1 round interview
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