Customer Service Specialist - Ampang Jaya

Excellent Mandarin communication skills, basic English communication skills

• Prior experience in promoter roles, sales, customer service, or tele-sales is an advantage
• Enjoys interacting with people, good at chatting, and has a sales mindset
• Detail-oriented, patient, good listener, able to understand customer needs
• Positive, proactive, able to handle pressure, and motivated by high income
• Responsible, reliable, with strong execution skills
• Familiar with basic mobile phone operations, skilled in using WhatsApp for both text and voice communication
• Able to use social media platforms such as Facebook, Instagram, and XiaoHongShu (RED)
• Respond to customer inquiries via WhatsApp using text and voice messages, guiding customers to complete purchases
• Follow up with potential customers using provided scripts and market insights, adjusting strategies flexibly
• Record customer information, build good relationships to encourage repeat purchases and long-term cooperation
• Continuously improve personal communication and sales techniques to increase conversion rates
• Communicate regularly with the Marketing team, providing feedback on common customer questions and needs to help improve advertising strategies for better targeting
• Required to be in the office 3 days a week (flexible hours between 9:00 AM - 5:00 PM)
• EPF, SOCSO included
• Unlimited, high commission potential — your income is in your hands
• Systematic sales and customer service training for rapid skill development
• Young, energetic team environment where you grow while working
• Opportunities for career advancement — outstanding performers can become team leaders, build their own teams, and move into management positions
• Commission and bonus provided
• Flexible working hours and partial work from home is possible.