Customer Service Advisor/Customer Service Associate

1. Identity & Mission

1. Growth & Rewards

1. Relationships & Collaboration

1. Dreams & Vision

1. Love & Enthusiasm

We're all about passion and excitement, seeking individuals who share our dedication. Join us for fun team activities that make work-life balance a breeze!

1. Provide Outstanding Customer Support & Manage Orders

• Deliver timely, clear, and empathetic responses to customer inquiries, ensuring full understanding and addressing customer needs with a personal touch.
• Handle customer orders efficiently, from inception to completion, ensuring seamless transactions and an exceptional customer experience.
• Actively seek feedback to continually enhance service quality and identify opportunities to reinforce the brand’s reputation for excellence.

1. Resolve Customer Issues & Complaints

• Handle customer concerns with a positive, proactive mindset, offering effective solutions to enhance satisfaction.
• Address customer complaints professionally, ensuring timely, appropriate resolutions while maintaining a high standard of service.
• Establish a strong relationship with customers by building trust through open, honest communication and consistent follow-through on issues.

1. Promote Company Products, Services & Offers

• Educate customers about the company’s products and services, ensuring they understand the value and benefits of each offering.
• Engage with potential customers through consultations, making personalised recommendations to meet their specific needs.
• Help new customers navigate the registration process, ensuring a smooth and seamless experience while showcasing all available offerings.

1. Staying Up-to-Date with Trends:

• Remaining updated with the latest trends and changes in Customer Service
• Stay competitive and adapt strategies to enhance customer interactions, and streamline processes for improved satisfaction.
• A customer orientation mindset with the ability to understand and meet customer needs with empathy, patience, and a commitment to delivering outstanding service.
• Strong communication skills, with the ability to clearly explain services and solutions to customers.
• Strong analytical and problem-solving skills, capable of identifying customer issues, analysing potential solutions, and providing effective resolutions that ensure satisfaction.
• [Added Advantage] Experience with customer relationship management (CRM) and order management tools.
• [Added Advantage] Experience in a customer-facing role, with a track record of successfully managing orders and resolving customer inquiries or complaints.
• [Added Advantage] Understand Mandarin to support Mandarin-Speaking Clients.