Customer Service

Language: Mandarin, English, Bahasa Malaysia

• Candidates must possess at least Diploma
• Minimum 1-2 years with related field, Customer Service, Administrator, Strong communication and interpersonal skills
• Fresh graduates are also encouraged to apply
• Have a strong sense of time management
• Detailed-oriented
• Ability to work independently
• Flexibility to work during peak floral seasons, weekends, and holidays as needed
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• 6 working days
• Handle florist order and assist flora arrangement
• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
• Handle in-store and online orders to ensure timely and accurate completion.
• Manage order processing cycle with other departments (whatapp,IG, FB order)
• Issue invoice, delivery order and check payments with accounts department
• Stock take and inventory accountability (florist inventory)
• Handle and follow up customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction
• Provide professional advice to help customers choose suitable flowers, bouquet types or design styles
• Coordinate delivery or arrange self-pickup to ensure that the bouquets reach the customer within the specified time with Logistic department
• Ensure floral arrangements meet a set standard of quality

PUDU RIA FLORIST brings together high-quality, creative, and share-worthy floral arrangements addressing every occasion.

We are seeking for a committed Florist Customer Service to join our growing business.

If you have an interest and knowledge-base when comes to the handling and structuring of floral arrangements, we want you!

Here’s a well-rounded list of company benefits:

• Comprehensive Medical and Dental Insurance: Full coverage for employees to support health and wellness.
• Generous Paid Time Off and Holidays: Ample time off to recharge, including national holidays.
• Professional Development: Access to training programs and growth opportunities for career advancement.
• Employee Discounts: Discounts on all company products and services for employees.
• Annual Company Trip: Team-building trips to foster connection and celebrate achievements.

Others:

• EPF/SOCSO provided
• Overtime pay
• Yearly bonus
• Insurance
• Lunch Meal
• Free Parking

Location: 21, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Kuala Lumpur, Malaysia 55200