Insurance Broker Administration

Job Description

The Opportunity

Our client is a trusted provider of insurance solutions, delivering a full range of services to businesses and individuals across Australia. With a commitment to service excellence and industry compliance, they are seeking a detail-oriented Broker Administrator to join their growing offshore team and support daily operational needs.

This is a hybrid position requiring an alignment with Australian business hours (6:00 AM–3:00 PM Manila time, Monday – Friday).

• Process manual invoices and insurance schedules accurately and timely.
• Arrange Certificates of Currency across all insurance classes.
• Prepare renewal reviews and obtain claims histories from insurers.
• Manage client debtors and follow up on outstanding client documentation.
• Upload and file documentation on internal and external systems.
• Respond to enquiries and requests from the onshore team.
• Check and verify policy documentation.
• Assist with ad hoc tasks and general queries as required.
• Support team members in achieving SLAs and contribute to process improvements.
• Maintain up-to-date knowledge of the insurance industry and ensure compliance with all relevant regulations and standards.

• Bachelor’s degree in Business Administration, Commerce, Accounting, Finance, or a related field.
• Strong administrative skills with a background in financial or insurance sectors preferred.
• 2+ years of experience in the insurance industry.
• Proficiency in Microsoft Office Suite (Word, Excel), Steadfast Insight, Sunrise, and SCTP platforms.
• Excellent verbal and written English communication skills.
• Highly organized, analytical, detail-oriented, and adaptable to change.
• Ability to work effectively in a team environment and with offshore teams.
• Prior experience in an outsourcing or offshore setting is an advantage.

• Be part of a Great Place to Work® certified company that's going places! We're heading to Hong Kong this September for our exciting company trip, and we’d love for you to join the adventure.
• Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
• Enjoy competitive compensation that recognises your skills and contributions.
• Work with global clients and stakeholders, gaining valuable international exposure.
• Comprehensive medical benefits to support your well-being, covering your family member(s).
• Generous paid leave entitlements, because life outside work matters too.
• Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
• Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
• Ongoing training and career development tailored to your role and the industry.

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