Customer Support Specialist
Velenosi&Meredith Melaka
Customer Success Specialist (Local) – Cantonese | Banking Sector | Kuala Lumpur (GTower)
Up to RM4000 + Language Allowance | 24/7 Rotational Shift | Onsite | ASAP Start
We are currently hiring a Cantonese-speaking Customer Success Specialist to join a leading banking support environment based in Kuala Lumpur (GTower).
This role is ideal for individuals who are passionate about customer service, problem-solving, and supporting clients in a structured financial services environment.
Key Responsibilities:
- Educate customers on self-service banking options and digital channels
- Conduct callback verification for transactions and request supporting documents when needed
- Identify customer needs, analyse issues, and provide appropriate solutions
- Perform KYC-related tasks when required
- Deliver a professional and high-quality customer experience in every interaction
Requirements:
- Fluent in Cantonese (C1 level) and strong English communication skills
- Minimum SPM or equivalent qualification
- Willing to work in a 24/7 rotational shift system
- Strong interpersonal skills and customer service mindset
- Experience in banking or financial services is an advantage
- Fresh graduates are encouraged to apply
Offer:
- Competitive salary up to RM4000 + language allowance
- Structured training within a banking environment
- Career growth in financial services and customer success
- Exposure to KYC and regulated processes
- Onsite role in a premium Kuala Lumpur location (GTower)
LinkedIn: www.linkedin.com/in/dylan-a78965140
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