Customer Success Specialist – Mandarin

Customer Success Specialist (Local/Expat) – Mandarin | Livingstone (Malaysia)

24/7 Rotational Shift (5 days work / 2 days off) | Onsite | Start Date: 4 May 2026

We are hiring a Mandarin-speaking Customer Success Specialist to join a fast-paced customer support operation in Livingstone, Malaysia.

This role is open to both local and PRC candidates, offering a strong opportunity to build a career in customer experience and digital support within an international environment.

Key Responsibilities:

• Support customers with online orders and service requests
• Handle inbound calls and email queries in a professional manner
• Process payments and handle sensitive customer data securely
• Escalate priority issues when required
• Maintain high service quality and customer satisfaction
• Collaborate with team members to improve processes and performance
• Meet KPIs and adhere to company/client policies

Requirements:

• Fluent Mandarin (C1 level) – spoken, written, and reading
• B2 English proficiency
• Diploma or Bachelor's degree in any field
• Minimum 6 months customer service experience preferred
• Fresh graduates welcome (Communication / English / related fields)
• Call centre experience is an advantage

Key Competencies:

• Strong customer service orientation
• Excellent communication & active listening skills
• Ability to handle complaints professionally
• Calm, analytical, and solution-focused mindset
• Strong emotional intelligence under pressure
• Willingness to learn and work in a fast-paced environment

Offer:

• Up to RM4500 basic + language allowance
• Total package up to RM5500 (PRC eligible)
• Structured training and development
• International working environment
• Career growth in customer experience operations

LinkedIn: www.linkedin.com/in/dylan-a78965140