Customer Service Executive
Lifework HR Services Sdn Bhd Klang
Desired Skills / Qualifications
- Good communication skills (English and local language)
- Live Chat skills.
- Minimum 2 years of related industry experience.
- Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
- Assist customers in resolving service issues, complaints and claims compensation promptly.
- Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
- Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
- Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
- Promptness in arranging for shipment pick up or handling of exceptions.
- Provide responsive reply to general customers' email enquiries or via other interaction channels
- Provide timely updates to customers on shipment tracking status.
- Timely management of complaints and claims compensation.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
- Medical Insurance
- Company Trip
- Performance Bonus
- Training Provided
- Dental and Optical Reimbursement
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