Customer Service Executive
C&M Goods Trading Sdn. Bhd. Klang Full-time
Secondary/SPM/'O' Level qualification is required.
- Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.
- Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.
- Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.
- Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.
- Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.
- Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.
- Entry-level position suitable for fresh graduates with a keen interest in customer service.
- Willing to work shift (8am to 4pm, 4pm to 12am)
- Can work during Public holiday & weekend (rotate to rest)
- Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
- Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
- Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
- Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
- Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
- Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
- Adhere to company policies and procedures regarding customer service standards and data privacy.
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
Lifework HR Services Sdn BhdKlang
Desired Skills / Qualifications
• Good communication skills (English and local language)
• Live Chat skills.
• Minimum 2 years of related industry experience.
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Operation Hours
9:00am-6:00pm (8 working hours and 1 hour meal break)
5. ..