Customer Service Executive – Education Support

About 51Talk

51Talk is a global EduTech leader on a mission to make English learning accessible, interactive, and effective. With a presence in over 16 countries and a network of over 30,000 passionate educators and professionals, we’re redefining how language connects people and creates opportunities.

We are looking for a Customer Service Executive to join our student success team! In this role, you’ll serve as the first point of contact for students and parents — supporting their learning journey, addressing concerns, and ensuring a smooth and enjoyable experience with 51Talk.

• What You’ll Do
• Customer Support & Communication
• Respond to inquiries from parents and students via phone, WhatsApp, or email in a timely and professional manner
• Provide guidance and clarification on course structure, class schedule, and learning progress
• Proactively update parents on student performance and attendance
• Student Learning Support
• Assist in creating personalized learning suggestions based on the student’s needs
• Follow up on students' progress and recommend additional support if needed
• Performance Monitoring
• Track students’ attendance and learning results
• Collaborate with the academic team to ensure learning outcomes are achieved
• Team Collaboration & Retention Support
• Work closely with internal departments to enhance the student experience
• Support efforts to reduce refund rates and encourage renewals and referrals

• Proficient in Mandarin and English (spoken & written)
• Passionate about education and helping others
• Strong communication and interpersonal skills
• Detail-oriented and able to multitask in a fast-paced environment
• Customer service or education-related experience is a plus
• What You’ll Gain
• Competitive salary + performance incentives
• Professional training and career development opportunities
• Friendly, mission-driven team culture
• Work location near LRT Universiti (KL Gateway Mall)