[ref. y03468601] Sales Marketing Executive

Language Required: Mandarin, English, and Bahasa Malaysia

• Minimum Qualification: Degree
• Excellent Customer Service, Administration, and Organizational Skills
• Discretion and Sensitivity
• Problem-Solving Abilities
• Strong Communication and Interpersonal Skills
• Strong IT Skills and Knowledge of Booking Systems and Software
• Ability to Maintain Professional Standards Under Pressure
• Flexibility and Adaptability to Changing Situations
• Ensure All Customer Emails Are Replied to Urgently, Upon Manager’s Approval
• Perform Routine Clerical and Administrative Duties Efficiently
• Plan Work Schedules for Individuals and Teams
• Handle and Prepare Basic Reports and Maintain an Accurate Filing System for All Documents
• Plan and Organize Accommodation, Catering, and Other Resort Services
• Meet and Greet Customers
• Handle Customer Complaints and Comments
• Address Problems and Troubleshoot Issues
• Assist Manager in Promoting and Marketing the Business
• Service New and Existing Customers to Ensure Repeat Business
• Continuously Improve Work Processes and Results to Better Meet Customer Expectations
• Coordinate Collection and Documentation of All Revenues for Direct Billing of Customers on Account Receivable
• Create Activities to Enhance Leisure Experiences for Guests
• Explain, Advise, and Demonstrate Activities and Safety Procedures During Activities
• Ensure All Equipment and Facilities Are Safe and in Proper Condition
• Monitor Weather Conditions, Assess Hazards, and Manage Risks
• Follow Management Orders and Instructions
• Perform Ad-Hoc Tasks as Assigned by the Management
• Meals provided subject to availability
• EPF/ SOCSO
• Bonus
• Annual Leave